What time can I check-in?
You can check in from 3 pm. If you arrive earlier, we can store your suitcases at the reception.
What time do I have to leave the room (check-out)?
The time to check-out and leave the room is until 11 a.m.
Can I leave the room later?
It is possible to check-out later under a surcharge depending on the departure time.
Do you accept pets in your hotel?
Sorry, pets are not allowed.
Can I connect to Wi-Fi?
Yes, it is available for free throughout the hotel.
Is parking available?
Yes, we have parking with a supplement of € 21 / day, depending on availability upon arrival at the hotel.
What are the restaurant hours?
Breakfast: 7:30 a.m. - 10:30 a.m.
Dinner: 7:00 p.m. - 10:00 p.m.
Is there a charging point for an electric car?
Yes, in our parking we have a charging point for electric cars.
What are the hours of the water zone?
You can relax in our relaxation area with Jacuzzi, sauna and Turkish bath from from 4pm to 9pm (adults only from 7:00 p.m.).
What are the entry conditions to the water zone?
Admission is € 10 per person and hour and € 5 per child. Go to reception to reserve in advance.
What are the rates for children?
We consider babies from 0 to 1 year old and children from 2 to 11 years old. From 12 onwards you will count as an adult.
Are cots available?
Yes, we have cribs available for free. Request it when you make the reservation. It works under availability.
Can I store my bike or ski?
In winter, if you come to Andorra with the intention of skiing, we have locked lockers to store your snowboard or ski by paying a deposit that will be returned at the end.
In summer we offer you a bicycle storage area, a workshop with tools and a cleaning area.